Health and Wellness for Children Essay Example for Free

Health and Wellness for Children Essay The Centers for Disease Control and Prevention (CDC) states that the financial cost of childhood obesity tips the scale at 3 billion dollars annually. Children of all ages need to engage in at least 60 minutes of physical activity on a daily basis and become informed about proper nutrition benefits with the support of their parents. Physical education, provided from school, is an ideal way to encourage activity and develop fitness among children and, for many children, will be their only preparation for an active lifestyle. For this reason, the CDC, the National Association for Sport and Physical Education (NASPE), and the American Heart Association all recommend comprehensive daily physical education for children K-12. Obesity itself is a problem, but it also contributes to many other health issues. The obese children of this country are now at risk for many other diseases such as diabetes, hypertension, high cholesterol, cardiovascular problems, and may become obese adults if the problem is not managed. According to the Surgeon General Report (2010) over weight adolescents have a 70% chance of becoming overweight or obese adults; which then puts them at risk for a number of health problems including heart disease, type 2 diabetes, high blood pressure, and some forms of cancer. The Surgeon General Report (2010) also states that children perceived as overweight suffer from social discrimination, meaning they have poor self-esteem and depression. A solution to keep children from becoming overweight, obese, or to reduce obesity is to generate a before or after school exercise program including nutrition information. Parents need to become involved as well. Children should be assigned 60 minutes of physical activity and a nutrition information sheet for homework every day. A binder must be developed so the parents and children can log their activity and keep track of their nutrition information. To help keep the children and parents interested and knowledgeable about exercise and nutrition the schools can hold a before or after school sessions for parents and children to attend if the they would feel more comfortable being instructed versus on their own. Families can either plan at home activities to meet the  requirements, or attend the school’s program where they will have a safe environment to exercise. The CDC (2010) recommends giving a child a safe environment in which they can play actively and be encouraged to swim, bike, skate, and play sports. Physical activity before or after school should provide opportunities for all students, including those with disabilities, to practice what theyve learned in physical education, work towards the nationally recommended 60+ minutes of daily moderate-vigorous physical activity, and prepare the brain for learning. Additional benefits include social interaction and engagement of students in safe, supervised activities. The Department of Health and Human Services (2008) recommend that children’s activity time include moderate to vigorous aerobic activity, muscle strengthening, and bone-strengthening exercises, and that young people should be encouraged to participate in age-appropriate, enjoyable, and diverse activities. There are many examples of physical activity, including not only team sports but also walking, biking, swimming, hiking, dancing, gardening, and many other group or individual activities. Recreational activities enjoyable to youth help ensure that they continue to engage in those activities. Outdoor activities can be enjoyed in a variety of locations and are often less expensive, more accessible, and can foster life-long activity. To accommodate all children’s needs and desires for physical activity the school can link their activities with the other local programs at various locations such as the YMCA, girls/boys scouts, boys and girls clubs, etc†¦ The children will gain a self-motivation to become a healthy life-long active individual. This program can reduce the rates of overweight and obese children around the world. Much of the world has become sedentary due to new technologies and the busyness of the world. The program will help children learn the importance of physical activity and help them feel and act more energetic. They will start to learn and implement a healthy lifestyle that they will be able to carry on to adulthood. The persons who implement and agree upon this program will help to keep children safe and will benefit from assisting them to improve their lifestyles and help prevent and reduce obesity. The program will be successful because it will allow the overweight and obese children to be more active which can help aide in weight loss. By teaching them these behaviors all through their school age they will learn the behaviors and hopefully prevent obesity as an adult and all the other associated health problems. The Surgeon General Report (2010) says that it is recommended for Americans to accumulate at least 60 minutes of moderate physical activity most days of the week for children, and even greater amounts may be necessary for the prevention of weight gain, for weight loss, or sustaining weight loss. Many schools do not have the funds to support a physical education program. There are numerous grants that provide funds to schools in need of these programs. Many of the organizations are non-profit groups while others are run by the state or federal government. Some of the grants are: Carol M. White Physical Education Program, PTA Healthy Lifestyles, Funds for Fuel Up to Play 60, and ING Run For Something Better School Awards Program. Aside from grants schools can also advertise for professional volunteers to help assist with exercise and nutrition classes held before or after school to educate the children and parents. As childhood obesity rates climb, attention is being directed towards school lunches as a possible solution to the problem. Even if children are provided vegetables and fruits, many children won’t eat them unless they’ve been over-steamed, which drains nutrients, and many fruits are in sugary syrups. The healthy options given at lunch time can’t simply be forced onto the children’s plates because it will just end up in the garbage. But that’s where the nutrition education portion comes in. Teaching children about the dangers of being overweight and being afflicted with childhood obesity, and letting them come to terms with it if they are, is an essential step in the right direction. Changing the school lunches and the vending machines to healthier foods will help in reducing obesity, but these overweight and obese children need more than just a healthy option for lunch and a snack. They need lifestyle changes that carry on to adulthood which includes education on how to choose the right foods for breakfast, lunch, snack, and dinner as well as participating in physical activity on a daily basis. Children should have several opportunities to be active throughout the week and year round. Activity should be a normal part of a child’s day, from walking or biking to and from school, where appropriate, to participating in a physical education class, to engaging in active games during recess, after school, or in the summer at home, in a park, or on a playground. All children benefit and gain enjoyment from physical activity, regardless of ability or disability status, gender, or athletic inclinations and talents. The benefits of physical activity extend beyond childhood too young people who grow up physically active more likely to be active adults. Likewise, young people who feel supported by friends and families or are surrounded by others interested in physical activity are more likely to participate in both structured and non-structured activities. These social areas are powerful in determining children’s actions.

China And Western Countries Etiquette Differences Cultural Studies Essay

China And Western Countries Etiquette Differences Cultural Studies Essay China is a state of ceremonies since the ancient times while western countries also have their own etiquettes. With the coming of economic globalization period, negotiation becomes the most common and useful activity day by day. In international business negotiations, two or more parties, which are belong to different countries, come together to discuss mutual interests and conflicts. Successful business negotiations certainly bring more benefits and further development to both parties. However, in the real life, etiquette differences will result to some cultural conflicts, even lead to negotiations failures. In order to study how etiquettes influence on business negotiations, this paper uses the method of contrast and analysis, compares Chinese and western business negotiation practice in detail, discusses the impact of etiquette differences on international business negotiations, and puts forward some useful suggestions on the process and strategy of negotiation. [Key words] Reception Etiquette; Difference; Business Negotiations; Impact I. Introduction 1.1 The Purpose of the Study The success of business activities begins with agreements reached between corporations. An satisfactory agreement requires effective business negotiations. Negotiation is a basic human activity and is such a process involving kinds of interpersonal communication activities that takes place at the verbal, nonverbal, situational contextual levels. In a single culture environment, the negotiation process is more predictable and accurate, as negotiators do not have to concern with challenges of languages and cultural differences. Individuals having the same cultural backgrounds tend to display common patterns of thinking, feeling and reacting in line with their cultural heritage. However, there are more challenges in international business negotiations. International business negotiations are ones where the negotiating parties belong to different cultures and do not share the same ways of thinking, feeling, and behaviors. The whole negotiating process is generally more complicated becaus e cultural norms may undermine effective communication. As above, international business negotiation is not only the communication and cooperation in the field of economy, but also among world cultures which have great impact on such kind of negotiations. In fact, conflicts over goals and procedures of negotiations are often intensified by cultural differences. Etiquette, as one part of culture, if its differences are not well understood or dealt with can be serious barriers to successful international negotiations. The greater the cultural difference, the more likely barriers to communication and misunderstanding become. Hence, learning and understanding etiquette differences between the negotiating parties are really conductive to the success of intercultural negotiations. Chinese culture is different from western culture in terms of beliefs, values, lifestyles and world perspective, so negotiations failures often occur due to great differences of these two cultures. In an international business environment, negotiators with an understanding and respect of cultural differences, will have large advantage at the bargaining table. Thus, the author tries to focusing research on the impact of etiquette differences on conflict management styles in sino-western business negotiations and makes a comparison of the different conflict resolution styles commonly found in Chinese and Western cultures. In brief, the purpose of this thesis is to identify etiquette differences between China and western countries, providing suggestions for the international business negotiations, which can help to reduce unnecessary failures of negotiating and accomplish desired agreements. 1.2 The Organazation of the Study This paper consists of five parts. Part 1 introduces the purpose and the organazation of the study. Part 2 gives a general understanding of etiquette and negotiations, which providing a foundation for further study and explores core factors of Chinese and western etiquette. Part 3 points the influence of etiquette on international business negotiations. Part 4 puts forward some suggestions for international business negotiations. Part 5 is the conclusion. This paper keeps pace with the times and is of great practicability. This is the significance of writing the thesis. There are various factors that have impact on international business negotiations such as international economic factors, political environment, pluralism of legal system, culture and etc. The paper combines the material of language and culture with the material of business negotiations, which illustrates the idea of doing research from a multi-disciplinary perspective. The thesis presents a comprehensive review of theories on etiquette, bushiness. II. Differences of Etiquette Between China and Western Countries 2.1 Definition of Etiquette and Negotiation Generally speaking, etiquette refers to the use and communicative occasions, which is a form of showing respect and friendly. Bisiness Etiquette is a code of conduct which must be respected in business dealings(Jin Zhengkun, 2005). It is a kind of art, which shows an elegant picture of life. With the globalization of the whole world, there are more and more communications between western culture and Chinese culture. As everybody knows, cultures between China and western countries are almost different. There are etiquette differences between the two cultures in the respects of reception, greeting, banquet, presenting gifts and so on. In international business negotiations, etiquette is one of the key factors to be concerned. There are different kinds of definitions of negotiations. It may be understood as a process of two or more parties combining their conflicting points of view into a single decision of mutual interest(Wang Guanfu Su Yurong, 2001: 38). Common interests and conflicting interests are two basic elements of negotiations. Negotiations parties must have common goals, or there would be no need for negotiations. Conflicting interests refer to some of preferred outcome is better for one party. In business negotiations, conflicting interests may include payment, distribution, profits, contractual responsibilities, quality and so on. 2.2 The Differences of Shaking Hands and Forms of Address Shaking hands is a usual way in communication. In western countries, people will not necessarily shake hands, just a smile and say hello to others. But in China, even it is the first time they meet, shaking hands is also considered as a basic courtesy. There is no much restriction to shake hands in China while the western countries have certain etiquette. For example, between men and women, woman should be the first person to reach out and shake hands. If the woman has no meaning to shake hands, the man can only nod and bow; between old and young, the young people should give the hand after the old; between the superior and lower levels, the superior should give the hand first; between the host and guest, the person who should first give the hand is the host. Handshaking should be paid attention to watching each other, and take off gloves; otherwise they will be regarded as impolite. In western culture, people can call each others name directly(Austin, 1962: 30), without paying attention to the age, position and seniority. They regard this form of address as a way of showing intimate and close relation(Austin, J. L, 1962: 31). However, in Chinese culture, the position in the family hierarchy and the professional posts are very important. You can not directly call a persons name whose position is higher than you; otherwise people would think you are very impolite. In addition, Confucianism has the strongest influence on the daily lives and business cultures in China. One important doctrine of Confucianism is its teaching on respect for hierarchy and age. The Chinese language has a large vocabulary used to distinguish people in terms of age. The family name plus occupation linked title is popular form of address, such as Professor Wang, Doctor Li. The age difference of the same generation and the difference between paternal and maternal relationship are reflected i n kinship address terms in Chinese but not in English. The table shows the relationship of English and Chinese kinship. 2.3The Differences of Greeting Greeting behaviour are important tools for establishing and maintaining social relationships. Differences in English and Chinese greetings are remarkable. The western people usually use Good morning/ afternoon/ evening? How do you do? Nice to meet you. How are you doing? Hello Hietc. to greet other people. Have you eaten yet? Where are you going? Where have you been? When Chinese people extend greetings to each other, they always ask like this. This is a Familiar greeting way for Chinese people but no other meaning. In Chinese etiquette, this kind of greetings is taken as attitudinal warmth and care toward others instead of inquiring others personal matter. However, these questions make the western people puzzled, even misunderstanding(Goffman, E, 1967: 48). For instance, Have you eaten yet? they may misunderstand you are inviting him to dinner. Where have you been? They may think you are inquiring about his privacy and response you with Its none of your business. 2.4 The Differences of Banquet Chinese table manners occupies a very important position in Chinese peoples lives. They believe that eating is not just the physical needs, but also important social experience. Therefore, it is very important to grasp some knowledge of Chinese dining etiquette, whether you are the host or merely a guest. In Chinese table manners, the guests seated on the seats first. Chinese food dishes include chopsticks, dishes, spoons, bowls and so on. Chopsticks are the main food dishes. When use chopsticks to take food, several problems should paid attention as follows. First, do not lick the chopsticks whether there is food on them or not. Second, when talking with other people, it is necessary to put down your chopsticks, do not waving your chopsticks when talking. Third, do not put chopsticks on food upright, because it is only used for sacrificing. Fourth is strictly the function of chopsticks. Chopsticks are used to take food only. It is very rude to clip teeth or take something else but not the food.Sometimes, when taking food with chopsticks, spoon can also be used to support, the main role of the spoon is to scoop. You should put the spoon on your plate if you do not use it temporarily, do not put it on the table directly, or make it in the food. After taking food with the spoon ,you sho uld eat it immediately, or placed it on your plate, please remember that do not put back to the original place. And if the food is too hot to eat, please not to use the spoon to scoop or boast the food, you can put the food in your own bowl first, and wait for a while to eat. Do not put the spoon into your mouth or lick it again and again. When finish eating, chopsticks should be putted on the table neatly the bowl by the right side, all of the guests can leave only after the host indicates. You cannot leave with dropping your chopsticks after finishing your meals(Yangliu, Tian Dandan Yuan Fushan, 2008). The western people are likely to have a banquet in their own houses, which are different from Chinese etiquette. The guests should reply the invitation before attend the banquet. On formal dinner, a male clerk stand by the gate to help a guest to take off jacket. The host and hostess greets a visitor in the hall and expresses welcome. The guests always arrive late ten to fifteen minutes to let the hosts to prepare adequately, which is another difference from Chinese etiquette. In Western-style banquet, the hostess always enters dining room in the last time. In fact, the hostess is the true host in the banquet, acting the most important role first and last in the banquet. The guests always notice her activity, lest miss appearance. After the banquet begins, when each dish comes up, guests also follow the hosts action. The guest cannot refuse any dish. If the guests do not like some food, they may take less as far as possible. The tableware of Western-style food is knife, fork and dish. People use the right hand to hold a knife and left hand to hold fork. Do not change knife and fork when eating. Knife can be used as cutting food and fork can be used at feeding(Song Guoshuang Jiang Wenjing, 2008). In Western-style food banquet, take what course, distribute drink what wine, and deserve to use what mug are very strict. Western-style banquet often use seven kinds of wine and every dish should catch up with a kind of wine. Cold meats or choice seafood cup often follow spirited wine with spirited goblet. In deputy dish, people drink the claret with drink claret cup. Entree follows bubbly with bubbly cup and the desert follows Port with wine-cup. When dining, people should be quiet and dont make sound. The sound like burp and chew can be regarded as discourteous behavior. When the banquet ends, the host stands up first and announce the end of the banquet. The female guest leave place first. No matter be to leave banquet or take ones seat, male guest should help female guest to pull chair. The guests cannot hastily leave. However, they should wait for the hostess to see the visitors off. 2.5 The Differences of Presenting Gifts Presenting gifts is an important form of interpersonal communication. Both Chinese and westerners pay attention to presenting gifts to others, but there are some differences between them. First of all, it is the differences of gift. The Chinese attach importance to the practical value of the gift. For example, they may send quilt or household appliances to the new couple. The Chinese people also think highly of the price of the gift, so some people will leave the price label with the gift. In the reality, Chinese people like to present gifts with high prices due to their face or other compelled reasons. However, the westerners always send gift like a bunch of flowers or a bottle of wine. They attach the importance to the feeling of receiving gifts, not the gift itself. Generally speaking, they neither present too expensive gifts nor too cheap gifts but pay attention to the gift packaging. Even it is the very common gift, they will use color paper packaging with ribbon bandage to make it perfect as an expression of their deep friendship. When accept the gifts, Chinese usually politely refused at first, they regard it as a politeness. After they accept the gifts, they will not open the gifts when the givers still stay nearby. However, the westerners accept gifts with no decline, they express their gratitude to the givers and praise the gifts after accept them. They believe that praise the gift is the same with praise the givers. When you get a gift, sometimes you open it immediately, or the giver may think its rude if you dont open(George Y. Tang, 2006: 68). III. Influences of Etiquette Differences on International Business Negotiations 3.1 Influences of Business Negotiations During the Whole Steps Business negotiations should be mutually beneficial. There is no conclusive victory and a successful business negotiation is that each part is winner. Business negotiation should be a process that is based on the needs of two or more parties, to seek the best interests. During the process, each part is eager to meet the needs directly or indirectly. However, the opponents needs must be taken into account so that business negotiation can be successful. What strategy a successful business negotiator usually uses is making the opponent as a friend. First, the negotiators, the identity of the other negotiators and duties should be ensured before negotiation. Second, we should prepare the topic, content and progress well, and make plans, objectives, and negotiating tactics. Then, negotiating room should also be arranged, using rectangular or oval-shaped table, and the seat facing the door is for the respect, which should be given to the other side. Negotiators must also have good quality. Dress should be clean and formal. Men should clean beard up, wearing a suit and tie. Women should not be wearing too sexy. The first impression between negotiating parties is very important, and it is as much as possible to create a friendly, relaxed atmosphere during a negotiation. Self-introduction should be natural. Asking questions should be polite. After the introduction, choose a topic that both sides have interests to talk about. A short greeting can create a mild atmosphere. Negotiating movements also play a major role in negotiation atmosphere, for example, when you look at the opponent, you should look into the eyes to make the other feel concerned. Gestures should be natural, avoid cross-arms at the chest, for it is extremely arrogant and rude. At the beginning of negotiation the most important task is to find out the others bottom line, and it is necessary to listen to the others speaking seriously, giving careful observation of the behavior and expression, and providing appropriate responses, so it is not only to understand each others intentions, but also to show respect and courtesy. In the signing ceremony, all people involved in the negotiations of the two sides must be present. The two sides also have helping sign people, standing beside their own representatives, and the rest stand behind their respective party representatives. Helping sign people should help open the documents and point out the position where to sign. Representatives from both sides sign on owns document first and then exchange to sign on others document. After the signing, both sides should stand up, exchange the text, and shake hands with each other, congratulating successful cooperation. Other members should give warm applause and congratulations(Wang Fei, 2007). 3.2 Different Attitudes to the Time Orientation of Negotiation Time in China is a lifetime commitment, and no long-term or short-term errors will be made through hasty and hurried decisions. All Chinese know the Confucian proverb Think three times before you act. They tend to do more than one thing at a time. Not being hasty is a sign of wisdom and sincerity. These sayings reflect the different time orientations. Sequential time stresses involvement of people and completion of transactions rather than adhere to a present schedule. As China has a history that dates back thousands of years, the Chinese find it normal to take a long-range view of events and are less likely to be rushed when they face decisions. Negotiators usually stress the process rather than how long it takes to get there. So they may make concession until the last minute of negotiations. Therefore, more Chinese negotiators prefer slower negotiations than western negotiators do. According to Chiness cultural characteristics, in the business negotiations, Chiness people focus on talk about the principles first and then talk about the details, while westerners emphasize talk about the details first and avoid discussing about the principles. This difference often leads to communication difficulties in the West. Western negotiators are not adapt to such negotiations way, and the rusult of the negotiation is often more to help the Chinese negotiators(Wang Min, 2008). A basic assumption of western negotiation is that the faster that money or goods change hands, the greater the increase in value and the larger the profits. The western negotiators want to make a deal quickly, then the next. Short-term transactions are valued. They are known for their speed and strive for getting through the content of the negotiations as efficiently as possible. They always seem to be in a hurry and under pressure for results. Most westerners have very low tolerance for extensions a nd postponements. They welcome innovation and change and have less regard for past social or organizational customs and traditions. 3.3 Different Etiquette Culture reflections of Chinese and Western Negotiators Different cultures have different etiquette. In hierarchical cultures, social status implies social power. Social inferiors are expected to defer to social superiors. Most Chinese people in subordinate positions are happy to place their trust in their superiors. They tend to feel that those above them in the hierarchy are truly their superiors and are looking out for their welfare from a broader perspective and a greater base of experience than they could themselves. Status brings with it great responsibility to do what is best for ones subordinates. Those in positions of power are expected to use that power responsibly and to advance the interests of all those in their collective. Chiness people focus on the respect and humble, that respect the senior and know how to give way to maintain the social order of hierarchy from top to bottom. For example, when meeting each other, they often used the title of old character. In the junior and subordinate are usually respect the views of their superiors and did not dare to express their personal views. While in the West, the Renaissance praised peoples value, the revision of equality is deeply rooted among Westerns, there is no significant difference between people and people(Cheng Yuanfang, 2008). The westerners believe that all people have the right to success in life. They treat others as equals when communicating. They do not attach great importance to the place of birth, family or other backgrounds. They find it is easier to interact with each other when there is at least the illusion of equality among members of the group. Western culture minimizes status differences and values equality over hierarchy and social class. They are proud of the equality nature of their society and assume that all people will appreciate being treated as equals. In ancient China it had been put forward the concept of family, patriarchy existed long-term, while everyone should treat in the national interest as the starting point. In essence, people should maintain the emperor state. Today is also based on the principle of collectivism. In addition to call them but also should add Ge or Jie, which as regards unity and harmony. In the West, the Renaissance was started with individualism as the core and promoted personal freedom and independence. This individualism has permeated into the political economic, cultural and other aspects. It is generally non-interference in other peoples business, particularly in age, marriage, family, income, religious and other aspects. General when they meet there are just some the most basic hello How are you? In the UK, people often talk about the weather when meet. In China, what are you going to do Did you eat? These are regarded as interference in other peoples privacy in the West(Cheng Yuanfang, 2008). The westerners pay more attention to I rather than we. Individualists often prefer to put forth their own efforts and to be judged on the basis of these personal efforts. In terms of business negotiations, western negotiators tend to be more self-motivated and their business relationship is based on self-interest. The consequences for international negotiations are that negotiators from high-power-distance cultures may need to seek approval from their supervisors more frequently, and for more issues, leading to a slower negotiation process. à ¢Ã¢â‚¬ ¦Ã‚ £. Suggestion to Effective Negotiations 4.1 Respecting and Reconciling Etiquette Differences In international business negotiation, negotiators should respect the etiquette of the opposite side in the first place. Respect is most effectively developed once people realize that most cultural differences are in themselves, even if they have not yet recognized the differences. For example, westerners often think that the Chinese are mysterious, even unreliable. They never know what Chinese are feeling or thinking and Chinese always say yes, even when they are negative about something. Then, in order to reach an agreement, they ought to reconcile the etiquette differences. In a word, a person is characterized by his own ways, and there is nothing good or bad, noble or humble when one is talking his own features. However, once he is in a culturally diverse circumstance, one should be flexible. Being flexible means that negotiators should be ready to change their way of attitude when required. To change ones way or attitude has nothing to do with giving up ones principles or standards for business. In fact, such a change is only for solving the problem or for building up some business relationship. People need to acquire the skills that will allow them to respond to various conditions. For example, behaving in an informal manner when encountering a culture that employs an informal style or speaking softly instead of loudly when talking with people who use a subdued communication pattern (Chaney, L. H. Martin, J. S, 2000). In this sense, patience is an important attr ibute required for modern business people. Because they are in the business of creating wealth and value, negotiators need to share the values of buying, selling, of joint venturing, of working in partnership. It would be wiser for international business negotiators to take a neutral attitude when contacting people with various cultural backgrounds and deal with business in a professional way. In order to better reconcile cultural differences,a good negotiator should keep in mind the following tips: There are no specific values or behaviors that are universally right. They must be flexible and accepting of differences in values, beliefs, standards and mores. Only in this way can they do a successful negotiation. 4.2 Conversing Etiquette Differences Chiness and Westerns negotiators, are not only to stand on their own perspective of looking at the problems, but also to stand in the others position to consider, namely, empathy. Empathy means in the negotiations use more from the other sides points of view, understand each others negotiating style, negotiating tactics, interests, preferences and interests of their best point. For example, the U.S. negotiators like to talk directly about the specific provisions. The Chinese negotiators have to adjust their overall after the first part of thinking and negotiation strategies, specific provisions from the beginning, finally talking about general principles. For example, at the beginning of negotiations, the U.S. negotiators always on the details, start with the Chinese negotiators, who, if trouble with their negotiations on the details, the negotiations not only very efficiency for the United States that will make sense of the Chinese side on their mode of thinking and pattern of negot iations to respect and thus they will respect Chinas number of the corresponding negotiations different from their own. In this way, the relationship between the two sides will move toward a win-win, harmonious and friendly direction. In addition, the Chinese negotiators in the negotiations with the United States should behave directly, honest, resolute. The language in the negotiations, we have to be straightforward, and have a pragmatic way to politely discuss issues or calmly argue, avoid using terms such as may be perhaps or similar ambiguous answer. Language should be firm and polite, can say must will definitely when instead of should. When can not be accepted, you must clearly tell the other side, do not shy, or still hold partly concealed(Zhou Guiying, 2007). Try to anticipate differences so that they can take advantages in intercultural negotiations. Be aware of cultural difference when encountering them and not make negative attributions about counterpart. Be careful of unchecked cultural assumption and do not impose cultural bias on the counterparts. Be Prepared for diffuseness in concern about punctuality, logic process and legal process. Be more flexible and adaptable when encounter conflicts. Be given more power to make decisions individually. To establish a warm, personal relationship with the counterparts. Get to know them even before negotiations. Avoid ethnocentrism to ensure the effective intercultural communication in negotiations process. Be patient. Hasty will almost certainly mean unnecessary concessions. à ¢Ã¢â‚¬ ¦Ã‚ ¤. Conclusion With the rapid development of economic globalization and the prosperity of international business, international business negotiations are on the dramatic increase. However, negotiation is influenced by a set of variables, such as the nature of the initial problems and the general context of the negotiation. Culture is one of the most important factors which cannot be neglected. Etiquette is one part of culture which plays a very important role in the internetional business negotiations.When all negotiators are from the same culture, reciprocity reinforces culturally normative negotiation behaviors. When negotiators are from different cultures,reciprocity may help negotiators adjust their strategies to each other. Chinese culture is different from western culture in terms of beliefs, values, lifestyles and world perspective, so negotiations failures often occur due to great differences of these two cultures. In an international business environment, negotiators with an understanding and respect of cultural differences, will have large advantage at the bargaining table. Shaking hands, forms of address, greeting, banquet and presenting Gifts between Chinese and Western countries shows the differences etiquette in internetional business negotiations. Business negotiation should be a process that is based on the needs of two or more parties, to seek the best interests. During the process, each part is eager to meet the needs directly or indirectly. Therefore, in an international business environment, negotiators with an understanding can decide large advantage at the bargaining table. Thus, the purpose throughout this thesis is to examine the experiences of business negotiations between Chinese and western from the perspective of etiquette differences. Regarding the etiquette differences even the cultural differences, it is necessary to put forward some suggestions in the international business negotiations. The opponents needs must be taken into account so that business negotiation can be successful. In international business negotiation, negotiators should respect the etiquette of the opposite side in the first place. Both Chiness and Western negotiators should use more from the other sides points of view, understand each others negotiating style, negotiating tactics, interests, preferences and interests of their best point. In short, as the global economic integration deepening, business competition becoming more and more intense. In the internetional business, due to the impact of Western cultural differences at the negotiating table with their respective negotiating style shows a great difference. Therefore, understanding the differences between Chinese and Western business etiquette will help us find constructive channels of communication and make the full use of the advantages and overcome some of weaknesses. Try to manage the negotiation process, grasp the direction and progress of the negotiations, which is both Chiness and Western negotiators should be attention.

Schizophrenia :: Health, Mental Disorder

Schizophrenia is a degenerative mental disorder that affects millions of people worldwide. The term schizophrenia comes from the Greek roots schizen â€Å"to split† and phren â€Å"mind† so it is referred to as a as a â€Å"split-mind disease.† Eugen Bleuler diagnosed the first case of schizophrenia in 1908, but Auguste Morel had characterized the disease over 40 years earlier in 1860 (Wikipedia 109). Characteristics of schizophrenia include positive and negative symptoms that manifest in very different ways. The positive symptoms include psychotic behavior such as auditory hallucinations and delusions as well as disorganized characteristics such as paranoid affect and a disordered thought process. On the other hand, negative symptoms signify a loss of normal activity and can include social withdrawal, flat affect, and psychomotor retardation (103 lecture). Having schizophrenia can result in average decrease in life expectancy of 12-15 years (due to its associati on with secondary side affects (wiki 2). Studies now show that schizophrenia has a global lifetime prevalence of around 1-2%, and accounts for up to half of all psychiatric inpatients (103 lecture). The debilitating effects of Schizophrenia usually results in a poor quality of life for the millions of people who suffer from the disease, so it is of the utmost importance to investigate its causes and potential treatments. Many brain regions such as the prefrontal cortex, basil ganglia, and the cerebellum have been implicated as potential sources of schizophrenia’s affects (103 lecture). It has been hypothesized that the medications used to treat Schizophrenia work to restore the neural conductivity and activity to the region of affect by restoring proper neurotransmitter function. Current treatment of Schizophrenia utilizes atypical antipsychotics, such as Aripiprazole (Abilify), Clozaril (Clozapine), and Risperdal (Resperidone) (Schizophrenia.com). These medications have contributed significantly to the study of Schizophrenia and are now the primary basis by which researchers study the neurological effects of the disease. Many major neurotransmitter systems such as Serotonin (5-HT), Dopamine (DA), and Glutamate (NMDA) have now been implicated in Schizophrenia and it is possible that complex interactions between these systems lead to the neurological effects of the disease. This paper will prim arily focus on the Serotonin neurotransmitter system, with respect to the 5-HT2A receptors in the brain. The 5-HT2a Receptor While the cause of schizophrenia is largely unknown there is evidence that it is a result of abnormal brain pharmacology. The role of the 5-HT receptors in schizophrenia has come to light in the past few decades when it was found that the new generation of antipsychotics (referred to as atypical antipsychotics) act as potent 5-HT2a receptor antagonists relative to the antagonistic effect on dopamine receptors (Herbert Y.

Scopes Monkey Trial :: John Scopes

Scopes Monkey Trial Perhaps one of the most famous trials in our history was that of the John Scopes. Scopes was a high school teacher in Dayton, Tennessee and was arrested because he was teaching the theory of evolution in his high school biology class. During the 1920's it was against the law in Tennessee to teach anything other than the theory of creation as written in the Bible. These laws were a result of a strong fundamentalist movements spreading throughout the United States. In 1925 the American Civil Liberties Union (ACLU) volunteered to defend any teacher willing to challenge these laws concerning the teaching of evolution. John Scopes agreed to their challenge, and after teaching Darwin's theory of evolution Scopes arrest duly followed. The trial began on July 10, 1925. The prosecution consisted of Thomas Stewart, the Attorney General of Tennessee who was assisted by a famous politician and orator Williams Jennings Bryan. The defense team put together by the ACLU consisted of Clarence Darrow, Dudley Field Malone, and Arthur Hayes. Judge John F. Raulston presided over the trial. The Scopes Trial became known as the "Monkey Trial" because most people believed that evolution dealt with the theory that humans descended from monkeys. The whole trial was widely publicized and made the little town of Dayton, Tennessee a booming city. Journalists and photographers poured into the little town and the "monkey trial" became an instant sensation! Most of the coverage focused on the heated debate between Darrow and Bryan on the issue strict interpretation of the Bible. The issue had become more than just what was taught in high school curriculum but became an attack on the whole fundamentalism movement.

Business Communication

During the exam you are not allowed to open your references. B. Please answer the following questions in the form of essay which consists of introductory paragraph, detail and example, and concluding paragraph). 1.Effective communication strengthens the connection between a company and all its stakeholders, those groups affected in some way by the company’s actions: customers, employers, stakeholders, suppliers, neighbors, the community, and the nation. Conversely, when communication breakdown, the results can be anything from time wasting to the tragic event. How can a lack of shared experience between sender and receiver result in communication failures? 2. The way you conduct yourself and interact with others can have a profound influence on your company’s success and your career.Because of your excellent communication skills, for example, your boss always asks you to write his reports for him but when the CEO complimenting him on his logical organization and clear w riting style, your boss responds as if he’d written all those reports himself. What kind of ethical choice does your boss’s response represent? What can you do in this situation? Explain your solution and your reasoning. 3. Every month, each employee in your department is expected to give oral presentation on the status of your group project.One member of the group, however, has a severe speech impediment that prevents people from understanding most of what he has to say. As the department manager, how will you resolve this dilemma? Is it possible for you to use non-verbal communication? Please explain. 4. CRM stands for Customer Relationship Management, a category of software that helps companies manage their interactions with customers. What are the factors to be considered when choosing visual media like CRM for your business communication? PS: Maximum score is 25 for each question including paragraph structure, sentence tructure, coherence, spelling, and choice of word. ——————–oOo————— Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. The receiver then will decodes the information before he/she gives feedback to the sender. Of course, some interference can appear in any forms and disturb the process of communication itself. When a process of communication doesn’t run properly, it is called communication breakdown and it is very common.In any communication model, interference of a communication model is called noise. There are many examples of noise, such as: environmental noise, physiological-impairment noise, semantic noise, syntactical noise, organizational noise, cultural noise, and psychological noise. The lack of shared experience of communication between the sender and the receiver could be classified as semantic, syntactical, organizational, or cultural noise. Semantic noise means the sender and the receiver have different interpretations of the meanings of certain words.For example, the word â€Å"weed† could be interpreted as undesired plants on your yard or as marijuana. Syntactical noise is a form of noise where certain grammatical mistakes appear and disrupt communication. This kind of noise usually appears when the language that is used in the communication process is not the mother language of one or more parties of the process. Poorly structured communication can prevent the receiver from accurate interpretations. When this happens, it is called organizational noise.For example, when a manager teaching his/her subordinates how to use a new tool for their works, but he/she is not telling them in a well structured form of communication, it can make the subordinates more confused about the new tool. The last one is cultural noise. This happens when the receiver and the sender came from different cultural background. Fo r instance, wishing a Moslem â€Å"Merry Christmas† could be offending for him/her. The process of communication does not always run well. Some interference can appear and disrupt the process.Therefore, we should learn the effective way of communication so that we can avoid the interference and conduct an effective way of communication. In business or in working environment, there are some rules that should be obeyed so we won’t hurt someone else’s feelings or take the rights of others. This set of rules is called business ethics. However, to determine whether an act is ethical or not is, sometimes, not easy. From the example given in the question, I don’t have any trouble to say that it is unethical. My boss claimed my works as his/hers and that simply violated my intelligence rights.There are some options can be taken to deal with this case, but I have my own way to deal with this. If I were in that position, I would just complain to him/her right away. Tell him/her that I didn’t like what he/she was doing but in a most nice and most polite ways. I don’t think he/she would fire me because he/she needed me. I was good at making reports and if he/she fired me, it wouldn’t be that easy to find someone else with the same skill. In working environment, we should always ensure that our acts are ethical. Even when someone else does unethical acts toward us, we should solve the problem with the most ethical way.By ensuring that every act that we conduct is ethical, it will not only make a good working environment but also shows us who we really are. In the process of communication, some interference can appear and disrupt the process. This interference is called noise. There are many kind of noise, such as: environmental noise, physiological-impairment noise, semantic noise, syntactical noise, organizational noise, cultural noise, and psychological noise. From the example given in the question, it is classified as phy siological-impairment noise.It means he/she has physical maladies that prevent effective communication. In this case: speech impediment. If I were the manager, I would try to help him with his/her speech problem. However, if it were impossible to help him/her with the problem, I would give him/her the work that required less speaking or the more technical part. I would leave him the part that deals with counting, graphs, etc. Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects.It involves using technology to organize, automate, and synchronize business processes, principally sales activities, but also those for marketing, customer service, and technical support. One of the factors that should be considered when using CRM is the tools could be complicated. The tools itself are usually limited. So, when using CRM as the company’s strategy, we should ensure that we have t he right processes, the right people, and the right strategy Business Communication Therefore, the company should develop consistency and extensive plan in order to commit their operational, strategic, financial and transactional problems. According to the Matthew Walker, in this situation, the first step should be communication proactively to limit surprises and build the credibility and trust. It does not mean that company should disclose every financial part; however the trust is the critical. The healthy business requires the healthy community. Also, there should contribution in creating and maintenance.Certainly, the public wants to know about companies, organizations. Lewis (2010) states that, corporate social responsibility becomes the â€Å"buzzword† from the boardroom to the living room by growing media coverage dealing with such issues as corporate governance and environmental responsibility. Professionally, this rise In awareness of the term CARS has created a new fashion in business management (Jackson, 2001). Many academics, corporate stakeholder s and Government are calling on large and small corporations to adopt CARS orientated approaches to business.It helps to communicate with stakeholders effectively. Inefficient or poor communication often demonstrates incomplete planning, unrealistic deadlines and budgets. Every company needs to communicate often and effectively in order to know about the processes of future plans, mission and vision. According to the study, which was conducted by IT managers of French computer manufacturers, 57 % of project failures were because of the poor communication. The main reason is that inability to clearly state their expectations to the stakeholders.Moreover, the good communication is not one-size fits all technique. Firstly, every company should pay attention to the diplomatic transparency and sensitivity to their pacific work styles. For instance, some people need regular data and constant updates while others need high level directives and knowing just specific details. Also, it is ver y important knowing and having the correct tools and skills to reach the main goal of the company. There is no doubt that, miscommunication can creates hard feeling which might remain undetected for a long time.Every employee should prepare a formal communication strategy in order to define the exact expectations from stakeholders. Also, it is extremely necessary to write about the ideas, issues, insights and information. In addition, there should be shown the statistics and should be presented to the stakeholders. It helps to prove the works which were done already. Also, one of the best ways to avoiding the conflicts with stakeholders is writing the memos. This can be as simple as stating needs of company in a few sentences or as complex as writing out your list of objectives.It is useful to define the core objectives with measurable parameters of the company. Furthermore, each of your various project stakeholders their own agenda and goals. The company's executive team should sub mit the particular information and a different communication style in the day-to-day details of delivery. Usually, stakeholders want to see more of the summarized review. In order to balance the various needs of communication, there should be the connection between risk and risk mitigation actions. It is very important for external stakeholders.If a risk can be mitigated by adjustments with the control of the company then it probably doesn't need to bubble up to team. Also, the communication about the risk with the stakeholders can be tricky, because this group, usually, is unfamiliar with the details Of the company. In order to succeed, company should fully explain the concepts without using the company's jargon's in the message. Also, it helps to show the benefits to gain acceptance. The company should meet with the stakeholder to discuss the plan together and maintain positive relationships.Nowadays, the several marketing techniques can be used to facilitate this process, which h elps to promote this in effective way. The majority of companies use the type of the messaging with stakeholders. According to the Schultz(2006), companies prefer using the minimal release kind of communication with stakeholders. This finding shows that suggestion by the web-based content is the most effective way of reaching the goal. With the respect to CARS the centre management bell ivied that the various messages where they can communicate across various means generated the benefits to the company, organization.Moreover, the clear structured message to the stakeholder whether it will be transmitted via print or shown on company's website will become effective to settle down the goals. The details should be written in the message carefully. Also, it can be provided in different formats. Sometimes, there will be necessary to translate the documents in order to understand, because many types of specific words in the technology changed. Therefore, effective communication may requir e the translating of technical and financial jargon.Also, in writing the message to stakeholders it is very important to explain the technical issues in terms that non-experts can understand. In addition, politicians and the public can make their decisions. One of terms of company can be provided by the using the glossary of company. In conclusion, certainly the poor message with the lack of information in the intent has the negative impact on the company. Communication is the complicated process of sharing and exchanging information, knowledge, feeling and experience.It is important to write the report to stakeholders with the specific details and expectations in order to obtain the company's good reputation. The communication principles, which relates to the management of company are important to define clear organizational structured communication. It will demonstrate the high-performing organizations, where all employees respect communication principles. Also, it can show the hi gh degree of trust between team members. The effective business communication consists of the accurate communication in particular message, where the stakeholder can understand this correctly.One of the important things of the communication with the stakeholder is not confusing and misinforming with the information. Therefore, the corporate policy should be strictly checked. All of us know that the aim of corporate communication is to managing perceptions through the positive corporate brand, transparent relationship with all stakeholders. That's why the nature of corporate communication is one of the necessary facts of the successful impasses, because it helps to consider and notice the intersection between the level and perception of the every company. Business Communication Therefore, the company should develop consistency and extensive plan in order to commit their operational, strategic, financial and transactional problems. According to the Matthew Walker, in this situation, the first step should be communication proactively to limit surprises and build the credibility and trust. It does not mean that company should disclose every financial part; however the trust is the critical. The healthy business requires the healthy community. Also, there should contribution in creating and maintenance.Certainly, the public wants to know about companies, organizations. Lewis (2010) states that, corporate social responsibility becomes the â€Å"buzzword† from the boardroom to the living room by growing media coverage dealing with such issues as corporate governance and environmental responsibility. Professionally, this rise In awareness of the term CARS has created a new fashion in business management (Jackson, 2001). Many academics, corporate stakeholder s and Government are calling on large and small corporations to adopt CARS orientated approaches to business.It helps to communicate with stakeholders effectively. Inefficient or poor communication often demonstrates incomplete planning, unrealistic deadlines and budgets. Every company needs to communicate often and effectively in order to know about the processes of future plans, mission and vision. According to the study, which was conducted by IT managers of French computer manufacturers, 57 % of project failures were because of the poor communication. The main reason is that inability to clearly state their expectations to the stakeholders.Moreover, the good communication is not one-size fits all technique. Firstly, every company should pay attention to the diplomatic transparency and sensitivity to their pacific work styles. For instance, some people need regular data and constant updates while others need high level directives and knowing just specific details. Also, it is ver y important knowing and having the correct tools and skills to reach the main goal of the company. There is no doubt that, miscommunication can creates hard feeling which might remain undetected for a long time.Every employee should prepare a formal communication strategy in order to define the exact expectations from stakeholders. Also, it is extremely necessary to write about the ideas, issues, insights and information. In addition, there should be shown the statistics and should be presented to the stakeholders. It helps to prove the works which were done already. Also, one of the best ways to avoiding the conflicts with stakeholders is writing the memos. This can be as simple as stating needs of company in a few sentences or as complex as writing out your list of objectives.It is useful to define the core objectives with measurable parameters of the company. Furthermore, each of your various project stakeholders their own agenda and goals. The company's executive team should sub mit the particular information and a different communication style in the day-to-day details of delivery. Usually, stakeholders want to see more of the summarized review. In order to balance the various needs of communication, there should be the connection between risk and risk mitigation actions. It is very important for external stakeholders.If a risk can be mitigated by adjustments with the control of the company then it probably doesn't need to bubble up to team. Also, the communication about the risk with the stakeholders can be tricky, because this group, usually, is unfamiliar with the details Of the company. In order to succeed, company should fully explain the concepts without using the company's jargon's in the message. Also, it helps to show the benefits to gain acceptance. The company should meet with the stakeholder to discuss the plan together and maintain positive relationships.Nowadays, the several marketing techniques can be used to facilitate this process, which h elps to promote this in effective way. The majority of companies use the type of the messaging with stakeholders. According to the Schultz(2006), companies prefer using the minimal release kind of communication with stakeholders. This finding shows that suggestion by the web-based content is the most effective way of reaching the goal. With the respect to CARS the centre management bell ivied that the various messages where they can communicate across various means generated the benefits to the company, organization.Moreover, the clear structured message to the stakeholder whether it will be transmitted via print or shown on company's website will become effective to settle down the goals. The details should be written in the message carefully. Also, it can be provided in different formats. Sometimes, there will be necessary to translate the documents in order to understand, because many types of specific words in the technology changed. Therefore, effective communication may requir e the translating of technical and financial jargon.Also, in writing the message to stakeholders it is very important to explain the technical issues in terms that non-experts can understand. In addition, politicians and the public can make their decisions. One of terms of company can be provided by the using the glossary of company. In conclusion, certainly the poor message with the lack of information in the intent has the negative impact on the company. Communication is the complicated process of sharing and exchanging information, knowledge, feeling and experience.It is important to write the report to stakeholders with the specific details and expectations in order to obtain the company's good reputation. The communication principles, which relates to the management of company are important to define clear organizational structured communication. It will demonstrate the high-performing organizations, where all employees respect communication principles. Also, it can show the hi gh degree of trust between team members. The effective business communication consists of the accurate communication in particular message, where the stakeholder can understand this correctly.One of the important things of the communication with the stakeholder is not confusing and misinforming with the information. Therefore, the corporate policy should be strictly checked. All of us know that the aim of corporate communication is to managing perceptions through the positive corporate brand, transparent relationship with all stakeholders. That's why the nature of corporate communication is one of the necessary facts of the successful impasses, because it helps to consider and notice the intersection between the level and perception of the every company. Business Communication Assignment # 05 Business Communication Topic: short / informal reports categories and formats of reports IN RESPECT OF: Sir Hamid Nawaz Sb. SUBMITTED BY: MUHAMMAD JAVED IQBAL AISH MBA 1st Semester Section (A) DEPARTMENT OF ADMINSTRATIVE SCIENCES QUAID-I-AZAM UNIVERSITY ISLAMABAD What is report? An orderly and objective communication of factual information that serves a business purpose. What is short report? The short report consists of a title page and the report text normally. Like most of the less formal report forms, the short report may be organized in either the direct order or indirect order. But the direct order is more common. This plan begins with a quick summary of report including the conclusions and recommendations. Because many organization heavily depend upon the short reports. There are many varieties written for the different purposes. Some companies have their particular report forms. There are many types of short reports but we will define three of them only, as follows: 1. Routine operational reports: The majority of the reports written within the companies are routine reports that informs to the supervisors, top managers and other employees of the organization about the company’s all activities. These reports can be for daily, weekly, monthly or quarterly. It depends upon the work nature that if sufficient task like all the policy making rules have to define then it will be in more concise form that every one can understand easily. For the various purposes we can use this form of report. For example the production data, the data of loyal customers etc. The formation of this type of repot varies from company to company and managers to manager. The content / format of this report: ? The name comes from the fact that what is inside the report and it must be written with in 15 minutes. That’s why we define its name first of all so that this name clearly defined the required information efficiently and on time. Most of the organizations define some standard for the short operation report because managers don’t have sufficient time to write on the daily or monthly basis by defining its whole format. So they define a standard that these contents must include in the report so that reader can understand easily. ? The findings of a particular sample must be given in a chronological order so that readers can understand quickly. And must use the appropriate headings if required any. ? In the end of routine report just put the summary, which may include or not according to the data required. 2. Progress reports: This report review progress on an activity. This report focuses on the progress toward a specific goal. If someone is working on a project under the supervision of a boss then he or she must have to write a progress report for that project to his or her immediate boss or manager to show the progress of that project that work is on the track. Progress report can be formal or informal depending on the work nature. But most are informal and narrative. And one important factor which must use in this report that is subject i. e. â€Å"I† or â€Å"we†. If we are using the word â€Å"I† in the progress report that â€Å"I have done all this† then it shows really negative behavior and â€Å"we† shows the best motivation tool in the progress report. The format / content of this report: ? Describe the purpose and nature of the project first. ? Present a summary of work already completed. Describe work currently in the progress including personnel, methods. ? Forecast future activities related to the project. ? In the end include recommendations and request. 3. Recommendation reports: A recommendation report is a detailed report submitted to readers who are usually in a high management position, like as, supervisors, top managers, head of departments, buyers of company, and elected officials, to a ccept or reject the writer’s plan or choose from among their recommendations. Purpose of the recommendation report: The main purpose and theme of this report is to present a carefully created, well-supported proposal for application of the research which we have conducted. The report will define ways to apply findings to the problem which we have investigated. If the report is accepted then it t can lead to improve functioning conditions, a more competent and cost-effective business or supplementary jobs. Format of the recommendation report: Her we use report format, not memo or letter format. And important thing, here is, that we have make sure of using headings and number the pages of the report. The length will vary based on the number of headings, the size and number of visuals, and other design features. Contents of recommendation report: ? Introduction of report: The opening of this report should be interesting so that it actually represents what it follows. ? Methods of report: We have to explain all the gathered data so that its primary purpose was to understand the background of the problem, not to get solutions. ? Summary of the secondary research: Here we have to consider what has been done before to address that problem, and to recommend solutions. ? Analysis of Survey Findings: This section is important due to its survey factor because here we define the findings obtained from the primary and secondary research. ? Feedback: We conclude from the gathered data and implement to solve the problem. ? Recommendations: Recommendation shows that how readers can transform their particular action into actions. ? Closing: Goodwill tone is much important and must be closed in form of solving the problem. Short reports format: Short report formats are the design of the report that defines which contents of the reports are included and which contents are described more or not. Simply the format of a report shows the outline of a whole report either of short or long. There are different formats of the short reports which are as follows, but here we have to define three of them only: †¢ Letter format †¢ Memo format †¢ Report format †¢ Prepared forms 1. Letter Format: The reports in the forms of letter are known as the letter format reports. These formats are normally used when writers have to send information to outsiders in informal form. Means these reports are used to present information to person outside the organization. For writing a report in a letter format these instructions can be followed: †¢ We write the name and organization information in the upper left corner of the page with date. Under these three things you have to write the name of the recipient and his title and company address. †¢ After writing salutation we present the information about the important contents of the report. †¢ Then give reason why we are writing a report. Here we need more information to clarify our readers about the report. †¢ In the end provide the conclusion and recommendation. †¢ Friendly closing is also necessary. So use those words which create the goodwill. †¢ And write name below the four lines after closing with signatures. 2. Memo Format: These formats are normally used when writers have to send information within the organization. Means these reports are used to present information to person inside the organization. A memo is used to persuade people to take some action or to give feedback on a specific matter. Word â€Å"Memo† is also called as â€Å"memorandum†. Memo can be formal and informal as well. Memo is written in a very simple tone that easy to understand. Memo must be short and specific. In memo the following things are important to note: †¢ Try to identify the audience to whom we are writing. †¢ Write the name of sender and receiver in a memo. †¢ Purpose of writing a memo must be given with the subject. †¢ Give suggestions for the help of readers. †¢ Present the recommendation with some arguments. †¢ Closing with creation of goodwill. 3. Short report format: Short reports formats are used to give some particular information and also have different reasons and purposes of writing in terms of managers and employees. So the contents of the short reports are: Write the title of the report very first †¢ Mention the name of that person to whom we are writing †¢ Mention the name who is writing †¢ Mention the date also †¢ Short reports include terms of references which show basically the main contents of the reports. †¢ Define the methodology of the report †¢ Conclusion shows the overview of the whole report. †¢ And in the end we present the recommendations to take actions if necessary. References: www. google. com www. osun. org www. scribd. com www. wikihow. org ——————————————————— Business Communication Business Communication Md. Tarikul Islam Jahangirnagar University, Bangladesh  © Islam, M. T. http://sites. google. com/site/kjatbd/ Topics Today q Topics Today u Course Outline  §  §  §  § Course introduction Topics included in the course Evaluation method What to expect and how to be prepared u Start of the course, if time allows  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course q Welcome!! u To the Course-Business Communication o? Course code: EMBA 501 o? To the students of EMBA Program o? This is a three credit course where one learns about  § Basics of communication  § Tools in communication o? For class schedule contact EMBA Coordination office  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Studying Communication means u Studying communication has three parts o? Theory o? Applying theories in real life o? Feedback on application mentioned above u Therefore we shall o? First study the theory o? Then would know how to use the theories in real life o? Finally we shall check the applications for effectiveness and efficiency  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Scope q Scope o? This course is about learning fundamentals of communications and then communicating effectively and efficiently with the available tools in communications  § Therefore the course starts with the learning about communications followed by the lear ning and applications of communication tools available in place  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Book q Recommended Book o? We shall follow the book Business Communication by Lesikar  § Buy the latest edition o? Any other materials will be provided in due time  § Please remember that it would be more beneficial to go through more than one book  § Almost all the communication books are more or less on same issues  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Contents No Topics 01 Basics of communication 02 Introduction to communication, types of 03 Verbal Communication 04 Culture and communication 05 Non verbal communication 06 Technology and communication 07 General letters and job related letters 08 Curriculum vitae 09 Memorandum 10 Long formal business report 11 Research proposal communication, mediums of communication Contents are subject to change http://sites. google. com/site/kjatbd/  © Islam, M. T. The Course: Evaluation q Evaluation u There are two evaluations o? One by students and o? One by the course teacher u Evaluation by course teacher o? Final exam for 40 marks o? Continuous Assessment (CA) for 60 marks including class presence  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Final Exam (40 marks) q Final Exam u A comprehensive exam at the end of the semester o? Having 40 marks of value  § You should be prepared for the conceptual question in most cases  § Direct question would be the minimum or rare case u Questions in the final exam mainly will check o? Your overall understandings of the course o? Whether you are able to interpret the theories or not o? Whether you can create something new or not  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: CA (60 marks) q Continuous Assessment u Combination of o? Class works, homework, assignments, presentations, case study, viva etc. o? Exams  § Both quiz and class tests  § Either announced or unannounced  § Don’t miss as there won’t be any customization u Weights o? There won’t be any weights to any evaluation criteria. All will be converted into sixty. Final exam marks would be added to CA marks to decide on your grade in the course o? Remember there is no best of  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: CA Details u CA Details o? Assignment: You would need to prove  § You can write letter properly  § You are familiar with different aspects of reports  § You know about memorandum o? Presentations  § You would be required to prove that you are familiar with the different aspects of presentations and you can apply them in real life  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: CA Details u CA Details o? Report writing as the final part  § Build up groups according to directions  § Write a long formal business report  § Almost at the end of semester your group will present  § Others will evaluate you including question and answer sessions  § Participation by all is mandatory and beneficial!!!  § Make sure you are NOT a sleeping member!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Sleeping Member u Sleeping Member o? Never and ever be a sleeping member o? You will be traced out and your grade will be severely damaged o? How?  § On any of the works like assignments, presentations etc. you will be evaluated individually even though you work in the group  § In time of evaluation if you fail to prove yourself, it would not matter how good you have been working in the group, you will not score maximum!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Group Formation Directions q Group formation directions u Form a group o? Of five members each o? Group number will be decided by me o? Each group would have a group leader and one female member at least! o? Submit the list within the next class! o? Once the list is given, it would be treated as final one. Anyone not included in the list will form a single member group and will be evaluated for 80% marks i. e. (60*40%)*80% For what o? Can be for assignment, presentation, viva, case study, article reading, term paper etc. http://sites. google. com/site/kjatbd/  © Islam, M. T. Evaluation: Group Works q Group Works u You work in group but will be evaluated individually; therefore you have the chance to prove yourself to advance your grade! u However, what would be seen whe n you work in group is†¦ o? You accumulate all the possibilities at maximum o? You have a mentionable group chemistry o? Don t try to be a leader by yourself o? Rather try to be a spontaneous leader! o? By the way what is group work and why to work in group?  © Islam, M. T. ttp://sites. google. com/site/kjatbd/ Evaluation: Report Theme u What to write about? o? Theme of the report  § You want to introduce a new venture in your area. Before you take the final decision you like to check the different aspects of the proposed venture. Write a formal report about those different aspects following the formalities in report writing. o? You can include whatever you want based on your imagination or the real life facts o? You will be graded based on your communication capability and your compliance with the report writing formalities!  § We shall discuss different formalities of report throughout the course Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Some Point s to Mind! q Some Points to Mind o? In group works you will be graded individually, but your group chemistry contributes to your earnings o? Never be a sleeping member o? In case of presentation  § Quality of the presenter  § Quality of the presentation  § Quality of the presentation content  § Quality of the group works†¦. ALL WILL BE CONSIDERED o? There is a probability that all group works will be followed by either viva or presentation; be ready for that! o? Each group will present one topic of the course; will be detailed later on! Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation Summary†¦. q To mind for evaluation o? There would be no best of o? All would be converted in to 60 o? There is special treatment for class presence o? Honesty is extremely expected and dishonesty will be severely penalized  § In case of dishonesty you will be informed and your answer script will not be evaluated! o? You MUST prove yourself or your group; make me feel that you deserve the marks  § I would expect higher level maturity, integrity, creativity, and professionalism in all of your works!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Class Presence+/Participation u Not class presence but class participation  § I might assign some marks for the participation and presence in class depending on the situation  § Maximum five marks would be given for this purpose  § Be in class in time if you don’t want to miss the class  § Late coming is strongly discouraged  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Grading Scale q Grading Scale o? Grading  § Unless otherwise specified the grading policy is according to the UGC rules  © Islam, M. T. http://sites. google. com/site/kjatbd/ Teaching Method: Overall Approach q Overall Approach Approach o? Always we-we with win-win solution rater than I-we approach u Evaluation o? I never believe in the memorizing and vomiting in the exam o? You have a head up your shoulder; you have to use that o? I want something original for you; at the end of the course that would be the sole benefit for you and me o? Most importantly I want an honest and disciplined manner  © Islam, M. T. http://sites. google. com/site/kjatbd/ Teaching Method: Contact q Contact u In the class o? You can stop me at any time in the class o? Please keep asking as long as you are not fully satisfied with a topic u Outside class ? Mail me at [email  protected] com o? I strongly suggest this one as I am pretty regular in mail; please don t expect answer of your problem over cell or instantly u Course related communication o? At http://sites. google. com/site/kjcourses/  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Brief Summary q Brief Summary o? The course  § EMBA 501: Business Communication  § Three credit hour course o? Evaluation  § Continuous assessment of 60 marks  § Final exam of 40 marks o? Recommended book  § Business Communication by Lesikar, latest edition preffered o? Course Related communication  § At http://sites. google. com/site/kjcourses/  © Islam, M. T. http://sites. google. com/site/kjatbd/ Use your head! q Start thinking u What is very important is o? Use your head o? Don t bother about the head of Mr. Lesikar o? Use your head from the point where Lesikar stopped  § To become innovative  § To become successful  § To have or to secure an open mind  § Most specifically to earn good grade in the exam!!  § I never believe in memorizing and vomiting in the exam!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Any Question? u Coming up†¦Ã¢â‚¬ ¦.. o? Course contents o? Basics of communication  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Contents No Topics 01 Basics of communication 02 Introduction to communication, types of 03 Verbal Communication 04 Culture and communication 05 Non verbal communication 06 Technology and communication 07 General letters and job related letters 08 Curriculum vitae 09 Memorandum 10 Long formal business report 11 Research proposal communication, mediums of communication Contents are subject to change http://sites. google. com/site/kjatbd/  © Islam, M. T. Course Contents u Basics of communication  §  §  § Defining communication Types of communication Why to read communication at all? Actors in communication u Verbal communication  § Informal oral communication  § Formal oral communication  § Technology in the oral communication  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course Contents u Cross cultural communication o? Difference in culture à ‚ § What is culture?  § What are the various dimensions of culture?  § How culture can influence the communication? u Non verbal communication  § Types  § Creativity in communication  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course Contents u Letters and memorandum  §  §  §  § Introduction to memorandum How to write memorandum Introduction to letters How to write formal letter  »? Job related letters u Long Formal Business Report  § Report writing  § Different aspects of report writing  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course Contents u Curriculum Vitae  § CV and Resume  § Writing CV and resume u Research Proposal  § Various elements of research proposal  § How to write a research proposal  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course Contents: Presentation u Presentation  § One/two group presentation(s) would be followed by after the completion of each topic.  § After the formation of group we shall fix who presents what  § What you do is†¦  »? You prepare slides  »? You simply summarize the topic  »? Others question you  »? But you don t present or copy my slides!!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Something missing? u Yes, its WRITING o? This is one of the most important aspects of communication o? Because of the greater importance of the topic we shall not study this as one single topic o? Rather we shall talk about writing throughout the whole course under various topics o? Try to grab any materials on writing from any source for the betterment of you!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Any Question? u Coming up†¦Ã¢â‚¬ ¦.. o? Basics of communication  © Islam, M. T. http://sites. google. com/site/kjatbd/ Basics of  © Islam, M. T. Communication http://sites. google. com/site/kjatbd/ Basics of communication q Contents of the topic o? What is communication? o? Different aspects of communication  § Actors/components in the process  § Mediums  § Methods  § Constraints etc. o? Why communication to read formally? o? Communication in the business place o? Summarizing the topic!  © Islam, M. T. http://sites. google. com/site/kjatbd/ No me-you, always we-we!! Speak up! Try to communicate in the class! Your participation will be counted!!  © Islam, M. T. http://sites. google. com/site/kjatbd/ What is communication? What does communication mean to you? Any idea?  © Islam, M. T. http://sites. google. com/site/kjatbd/ De? ning communication u Communication defined o? Communication is the process of sharing our ideas, thoughts, and feelings with other people and having those ideas, thoughts and feelings understood by the people we are communicating with u Components in communication process o? Message sender o? Message receiver o? Message itself o? Medium o? Method o? Noise etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Key features in communication u Communication is successful when the message is received as the same one that has been sent  § Therefore understanding is the key element u It s a both way process which is continuous  © Islam, M. T. http://sites. google. com/site/kjatbd/ Methods of communication q Methods in communication o? Verbal o? Written o? Electronic o? Audio o? Visual o? Meetings o? Notice board o? Text!!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Mediums of communication q Mediums in communication o? Letters o? Memo o? Reports o? Fax o? Telephone o? Email o? o? o? o? o? Notice board Internet Video/video conferencing Body language Face to face  © Islam, M. T. http://sites. google. com/site/kjatbd/ Which medium to use? q Available mediums o? Letters o? Memo o? Reports o? Fax o? Telephone o? Email o? Notice board o? Internet o? V i d e o / v i d e o conferencing o? Body language o? Face to face q Choice of medium is affected by u Need for record u Direction of the information flow u Number of people to be reached u Confidentiality u Nature of the informationlength, complexity, emergency need u Cost of the medium etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Why communication fails? u Did any of your communication failed? u How did that happen to you? Was that just miscommunication or lack of understanding?  © Islam, M. T. http://sites. google. com/site/kjatbd/ Constraints to successful communication q Internal o? Fatigue o? Poor listening skills o? Poor communication skills o? Attitude toward the sender or information o? Mistrust o? Fear o? Past experience o? Halo effect o? Perception  © Islam, M. T. http://sites. google. com/site/kjatbd/ Constraints to successful communication q External o? Noise o? Distractions o? Technical problems (email, internet, phone service) o? Time o? Environment  © Islam, M. T. http://sites. google. com/site/kjatbd/ Why to read communication? u Information is power and basis for almost all success stories o? But†¦..  § Information gathering and processing matters; demand learning of communication  § Communication skills helps one to  »? Gather and process information properly and in time  »? Solve problem easily through improved decision making  »? Work in a team effectively and efficiently  § Information must be communicated in a proper way; so  »? Communication capability works  »? Communication in professional life requires something different than the usual communication practice  © Islam, M. T. http://sites. google. com/site/kjatbd/ Why to read communication? q Careers in communication o? In Bangladesh still a narrow one and not recognized yet! o? But in developed part of the globe quite recognized! o? Because of specialization practice a good prospect is waiting ahead!!  § Examples include customer service, tourism, government administration, advertising, media, and event management etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication in business q Business Communication ? Transferring information from one part of the business to another that leads to some outcome, changed behaviour or changed practice  § It can be formal or informal, upward or downward  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication in business Finance Dept Change in payment systems E-mail Sender or Instigator Channel Medium Feedback Rece iver  © Islam, M. T. http://sites. google. com/site/kjatbd/ Types of communication u Communication can be of different types considering the situation. Some of them are here  § Formal and informal  § Upward and downward  § Internal and external u However we are basically concerned of the overall classification of communications  § Verbal: presentation, audio, voice message, face to face etc.  § Non verbal: written, letter, memorandum, report, email, fax etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Barriers to successful communication in business q Barriers to Successful Communication o? Ability of the sender – how much the sender understands of the message they are trying to send o? Content – including technicalities and jargon o? Method of communication – including style and body language where appropriate! o? Skills and attitude of the receiver o? Organisational factors – complexity of the organisation, scope of the organisation o? Cultural attitudes o? Perceptions, prejudices and stereotypes o? Inappropriate target for the message o? Technical capabilities – ICT!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication @  © Islam, M. T. Workplace http://sites. google. com/site/kjatbd/ Workplace Communication u By workplace communication we actually mean business communication o? Business communication  § Transferring information from one part of the business to another that leads to some outcome, changed behaviour or changed practice  § It can be formal or informal, upward or downward  § Scope of the business communication includes all the business activities corporations involve themselves  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication in the workplace u Importance of communication  § Business needs it extensively because of expanding need of coordination, effectiveness, and efficiency  § Specialization has made the field of communication a recognized one!  § But unfortunately most people don t communicate well!!! u Coordination, effectiveness, and efficiency  § Think about Unilever  § Information flows in the company Islam, M. T. http://sites. google. com/site/kjatbd/ Major forms of business communication q Two major types of communication in workplace u Operational o? According to operational plan, to attain some goals or to handle some situations to convert them in favor! o? Again two types are here  § Internal operational communication  »? Communication among the people i nside an organization  »? To perform the main business activities  »? These are kind of routine business activities like instructions from the teammates  »? Computer and intranet are two major technology being used!  § External operational communication ? Communication with the people that are outside of the organization  »? It helps company to develop a better image  »? Communication with suppliers, public relations activities etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Major forms of business communication u Personal o? Not according to operational plan, simple one to one or one to many communication in an organization  § Examples can be personal communication, gossiping, joking, story telling, communication sitting at the company dining room etc. o? Can be an outstanding source of innovation!  § Innovation  »? What and why?  »? What are the alternatives in case you can’t innovate? o? Will you allow this kind of communication while it costs you?  § Does it cost? How? How much?  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication networks in organizations u Formal network  § A simplified form of information flow network transmits information in all directions (upward, downward, and lateral)  § These flow is defined formally u Informal network  § A quite complex information flow network mainly based on personal communication  § This is affected by individual s involvement and membership in various groups and entities  © Islam, M. T. ttp://sites. google. com/site/kjatbd/ Upward/downward/lateral communication u Upward communication  § Communication that originate from the bottom of the organization and heading to top of the organization u Downward communication  § Communication heading to the bottom of the organization after being originated at the top u Lateral communica tion  § This is the communication in between people in the same level or group  © Islam, M. T. http://sites. google. com/site/kjatbd/ A situation to react ! q Some organizations are quite central in decision making. All the decisions are coming from the top of the organization o? Does that mean that in those organizations there are not upward communication? o? If there are any kind of upward communication in those organizations, would there be any difference in decision making? o? Are there any difference at all in between communication and decision making?  © Islam, M. T. http://sites. google. com/site/kjatbd/ How much to communicate? q Does all the sender send full message? u Unfortunately NO o? What do you do when you communicate?  § You communicate fully? Why or why not? o? What does the companies do in Bangladesh? Give some examples! o? How much a company should disclose?  § Can a company disclose all at a certain time? o? Remember the negative effects of incomplete message is sometime dangerous  § Also mark the gap between ‘company can’t disclose’ and ‘company does not disclose’  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication process u Sender sends the message  § Sender prepares the message and decides on the methods and mediums  § He/she sends the message u Message in the sensory world  § Once the message is sent, its in the world of lots of other messages along with noises  § Messages waits to be detected  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication process u Message is detected o? Receiver detects the message o? Based on the ability to decode receiver decodes the message o? How much of the original message will be detected depends on lots of factors including  § Noise  § Past experiences  § Knowledge  § Perceptions, prejudices, stereotyping o? The message may not get the original shape!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication process u Giving meaning to the message  § Receiver gives meaning to the received message  § Once again it depends how he/she will give meaning to the message! u Reply is sent  § Receiver replies to the sender  § This is called feedback which makes the whole process continuous  § But not necessarily reply is always sent!  »? How would you feel in that case?  »? Why feedback is so important? o? The process continues  © Islam, M. T. http://sites. google. com/site/kjatbd/ Oral vs Written communication q Oral vs Written  § Written communication is likely to include more creative efforts  § Written communication is normally lengthier than the oral communication  § Written communication usually involves a limited number of cycles  © Islam, M. T. http://sites. google. com/site/kjatbd/ Some facts of communication Meanings sent are not always received  § No two minds have identical filters  § But closer the meaning more success are gained  § What can you do to bring the more synergy? u Meaning is in the mind  § Meaning comes up from mind rather than words or symbols used  § What to do? u The symbols of communication are imperfect  § Symb ols don’t have unique meanings  § Meaning of symbols varies to receiver; nodding  § Across culture symbols have different meanings  © Islam, M. T. http://sites. google. com/site/kjatbd/ q Thank You! q Any Question?!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Business Communication The company started the operations for the year 2008-09 on a very positive note and later registered negative growth in the last quarters of the year. The company suffered major losses in the year and approached the bank for additional term loan of three crores and fifty lakhs. The trial production of the new perfume is successfully completed and commercial production will commence as early as possible this year Mr. Riktesh Khanna ,the Quality manager will not be able to review the performance of the product trails before the launch of the product . According to marketing head of south india the unanimity of the current forecasts is not an incontrovertible evidence of impending business acceleration . The survey stating the ambiguous nature of the market is another reason, which calls for another look at the new product launch and appears that the product has to be postponed indefinitely. The company conducted a review meeting for the workers who are on strike for the last three months , the HR manager decided that the management should take a sympathetic and linient action on the workers and those who did not attend the meeting will be dealt seriously according to IAC 37,inorder to maintain the sanctity of office and uphold the hoary traditions . Theapprehensions faced by the workers during the strike period are that they are not able to set realistic goalsand arrive at rational and reasonable decisions in terms of wages and benefits offered by the company. This is because workers have minimal exposure to outside world and more external influences. while the other reasons are frustration and stress to the workers and their family, incorrect self appraisal ,negative feedback by the representatives of trade union. HR manager should appoint counsellors to orient them to companys’ policies and ethos and should allocate sufficient funds for this purpose. The project report on the new project was due yesterday. Since the completion of the report is very important for our organisation to achieve the strategic plan by launching the product successfully. Submit the report before 5 pm tomorrow. Business Communication The company started the operations for the year 2008-09 on a very positive note and later registered negative growth in the last quarters of the year. The company suffered major losses in the year and approached the bank for additional term loan of three crores and fifty lakhs. The trial production of the new perfume is successfully completed and commercial production will commence as early as possible this year Mr. Riktesh Khanna ,the Quality manager will not be able to review the performance of the product trails before the launch of the product . According to marketing head of south india the unanimity of the current forecasts is not an incontrovertible evidence of impending business acceleration . The survey stating the ambiguous nature of the market is another reason, which calls for another look at the new product launch and appears that the product has to be postponed indefinitely. The company conducted a review meeting for the workers who are on strike for the last three months , the HR manager decided that the management should take a sympathetic and linient action on the workers and those who did not attend the meeting will be dealt seriously according to IAC 37,inorder to maintain the sanctity of office and uphold the hoary traditions . Theapprehensions faced by the workers during the strike period are that they are not able to set realistic goalsand arrive at rational and reasonable decisions in terms of wages and benefits offered by the company. This is because workers have minimal exposure to outside world and more external influences. while the other reasons are frustration and stress to the workers and their family, incorrect self appraisal ,negative feedback by the representatives of trade union. HR manager should appoint counsellors to orient them to companys’ policies and ethos and should allocate sufficient funds for this purpose. The project report on the new project was due yesterday. Since the completion of the report is very important for our organisation to achieve the strategic plan by launching the product successfully. Submit the report before 5 pm tomorrow.